Emotions shape our work experiences, yet we often struggle to respond effectively. Our instinct is to avoid or ‘fix’ emotions. But what if we acknowledged them instead?
A recent Harvard Business Review article by Sanger Faculty Director, Lindy Greer, and Sanger Research Lab members, Jeffrey Sanchez-Burks and Christina Bradley, explores the power of recognizing and accepting colleagues’ emotions. Greer, Sanchez-Burks, and Bradley share a matrix to help managers decide when to acknowledge or regulate emotions and offer tips to develop this crucial skill.